Growth in a dental practice is not down to one individual but depends on a collective effort from the whole team. In the accountancy department, we not only speak to the practice owner but often we build strong relationships with the practice manager, business manager and administrative team members. We wanted to give you the perspective of some of the most successful team members we know who have contributed to the development and growth of their practice.

Ewan Bramley Dental Care is located in the beautiful and state-of-the-art Richard Irvin Building on the North Shields Fish Quay, it opened its doors in January 2009. When we interviewed Ewan, he referenced his brother and practice director, Richard. Richard has worked alongside Ewan and Hive Business for years. He kindly gave us a Hive Five interview.

Can you tell us about yourself and how you got into the dental industry?

I gained a combined honours degree (BA) from Leed in Geography and business management. Over the years, I worked in numerous sectors including hospitality, construction and health care. I got into dentistry because I had a desire to help my brother rationalise and expand his business.

What makes a good practice manager/ director?

This role really relies on you knowing a little bit of everything but also understanding that you only know a little bit of everything and having the sense to ask for advice at the right time.

How does Hive help you in your role?

During the time I’ve worked with Hive, Connor and Michelle not only offer very practical help with the everyday running of the business from an accounts and payroll perspective (often used and gratefully received) but give confidence in making the bigger financial decisions as I know they’re just a phone call away should I need advice.

What is the biggest challenge you face in your role and how do you overcome it?

Staff and patients, the role would be somewhat easier without them if not completely redundant. Having to juggle seven plates is a must have talent for a manager, one minute you are buried up to your eyeballs in bank reconciliations only to find that the invoices have not gone out for the previous day and that there is a leak in one of the surgeys and to cap it all someone has called in sick.

What advice would you give to someone wanting to move into a managerial role in a dental practice?

Patience. As they say, Rome wasn’t built in a day. If you are starting a new job with no dental experience, don’t panic, management is management no matter where you are, you just have to get used to the different terms.

Finally, try and find management software that suits you especially for compliance. Really do your homework to find the best one for you, they don’t all sing and dance.

If you have any questions about how Hive Business can support your business, get in touch.