Bookkeeping is a skill. It is amazing seeing the variety of ability that occupies this profession and a high price tag doesn’t necessarily make a good bookkeeper.
Part of my role at Hive is to appraise the bookkeeping we receive to ensure it is all present and correct, I provide feedback and ensure everything is ready for when we want to start preparing your accounts.
We’ve tried many different ways to provide this feedback and I know that although things may seem obvious to me, it isn’t to others. It is time consuming if someone has not understood something and makes mistakes which must be corrected. Mistakes which may not have been made if the explanation was clear and understood before the task was done. The best approach is to ask ‘how could I better explain this so we get it right the first time?’
Here is how we can help guide you through your bookkeeping amendments
USE OUR HELPFUL GUIDES
I always make notes and see if there are any tools our clients can use for guidance. We have Xero training videos and blogs our clients can utilise and if they’re new to Xero we can provide full training to ensure they’re well equipped. I know that someone who has not used Xero before may not realise there are little steps to be done, which someone more experienced may take for granted because they are familiar with the process. We have lots of step by step guides to follow, if our clients are having a unique problem we will record a short how-to video for you to follow instead.
LET YOU KNOW TIMESCALES
Accurate bookkeeping is essential for timely accounts. If it’s not right it can add a lot of time in between us getting your information and you receiving your accounts to sign. We’ll always include why the task needs to be done and when the amendments need to be done by. We will work with you to ensure it is realistic, as we appreciate you and your team have other responsibilities in the practice.
WE’RE ON HAND TO SUPPORT YOU
Over the following days or weeks (depending on the time frame set) we’ll check in with you to make sure you’re on the right track. This saves time if things are not going well and we can help you rectify problems early on. Don’t be afraid to ask questions either. We would rather you asked us if you’re not sure, we know it’s not always easy juggling different roles in the practice so are more than happy to help.
We are all here to help. Drop us a line about your bookkeeping and we’ll take the stress out of it for you so that you can focus on the things you do best.