ABOUT THE ROLE
The Client Services Administrator will have a unique role working with everyone in the business to help them succeed. We provide professional services to Dental businesses in the UK. We have a team of accountants, consultants and marketers that you will be working with.
There will be administration to complete, ad hoc tasks from the team and marketing activities to implement. Whatever it is, we want our Client Services Administrator to have excellent organisational skills, communication skills, attention to detail and the ability to switch tasks easily.
To fulfil this role you must have a natural ability to be efficient, accurate and be at your best multitasking for different departments in the business.
RESPONSIBILITIES
This varied role will see no two days the same each week. You will be responsible for our New Client Onboarding and will collaborate with the team, on a weekly basis, on the progress of the boarding clients to ensure weekly targets are being met. This element of the role is both reactive and proactive. You will need to problem solve and also follow a process to get clients on board smoothly.
You will also be the go-to person in the office for administrative tasks, for example calling HMRC, returning clients paper records or filing a tax return – you would be more than happy to help. Ultimately, you enable everyone else to deliver the best possible service to our clients and the team will be very grateful for your efficiency and ability to tick off those tasks.
You will also be required to implement some marketing activities. Full training can be provided and it is already systemised to ensure you can pick it up and get started with ease.
Some examples of the tasks you will be asked to oversee, complete or monitor:
- Administrative duties for all teams including scanning, drafting letters/ emails, onboarding new clients, checking online systems and sending post.
- Updating our databases/ tracking systems to ensure they are correct at all times.
- Be the first point of contact for clients coming into the office or on the phone.
- Assisting with the implementation of some marketing activities including drafting email campaigns, proofreading and updating our blog on the company website.
- Filing accounts and tax returns and monitoring deadlines.
ESSENTIAL SKILLS AND EXPERIENCE
- Previous sales and/or administration experience is preferred but relevant qualifications will be considered.
- Friendly and always willing to help, going over and above to assist those around you.
- Competent IT skills with a good working knowledge of Microsoft Excel and Word, and an openness and ability to learn bespoke software with ease.
- Attention to detail as well as strong written and verbal communications skills.
- Able to view things from a customer’s perspective.
- A clear understanding of why administration and client services are an integral part of any business.
- Self-driven but equally enjoys a team environment. The satisfaction of helping others.
SALARY
From £22,500 – £24,000 (depending on experience)
This role will give you an insight into a friendly, entrepreneurial team who are eager to progress and encourage everyone to develop their roles. We want people to enjoy where they work and have pride in their job. Discover more about the benefits of working at Hive Business.
TO APPLY FOR THIS ROLE
Please send a cover letter explaining why you would be a perfect fit for this role and a copy of your full CV to recruitment@hivebusiness.co.uk. Please note that applications with less than this will not be considered or responded to.
