This week, Dan caught up with Bill from Duckett Ladd (dental accountants in USA) to record the second video of their four part series.

They discuss the dental industry, the different segments that a dental business goes through and the challenges involved with this, for both the UK and USA. In this episode they focus on the topic of operations and the abstraction model.

If you missed the first episode, where they focus on the topic of fee generation, you can catch up on it here.