Whatever happens to NHS principals?
Imagine going into your local library taking out 2 books and having to pay for 1 of them... …
What benchmarks are you missing?
What is your benchmark of success? Money? A nice house? …
Is your P&L serving you or are you serving your P&L?
A profit and loss account is a powerful but deceptive thing …
Has retirement had its day?
There's a shift taking place in how people conceive of their work. …
The 4 commercial pillars of every business
A new iron triangle: finance; operations; marketing. …
Reduce risk, talk to real experts
Dentistry is prey to people giving advice on things they're not deep experts in …
You’re too clever by half
Intelligent people are less likely to be able to detect their own bias blind spots …
An NHS contract is really just a payment collection mechanism
Some contracts look better in terms of the actual income they generate …
The difference between OK and excellent
Excellence is achievable if you look in the right place. …
Would you buy your own practice?
How consciously or unconsciously are you deploying your assets? …
The rise of consumer expectation
That’s why good customer service is so valuable — it’s hard. …
“We take IT responsibility away, saving you time, money and stress”
We caught up with Kelly Neill at Aerona the day after she got back from the BDIA expo. …
