The rise of consumer expectation
That’s why good customer service is so valuable — it’s hard. …
The dark art of dental practice valuations
If you’re looking to buy, we could save you an awful lot of money right at the beginning of your career as a business owner. …
Why choose professional video in dentistry?
You need remarkable content, and you can get it if you are willing to make a moderate investment, enough to put a production team in your practice for a day. …
What’s your best yardstick?
If you want to help yourself, compare yourself to who you’ve been: yesterday, last month, last year. You know best who that person was. But when you compare yourself to someone else you’re inevitably selective. …
Stop faking it if you want to make it
Plenty of practice owners still use the bank account as a business dashboard and have no idea who on their team is profitable. …
Five rules for growth
I hope you take away one of the five ideas below and try it out in your practice. If you want to do more, a Diagnostic Day is a good place to start. …
Ask your staff to kill their darlings
In my experience the biggest hindrance to success in business is that people would rather be right than effective. …
“We take IT responsibility away, saving you time, money and stress”
We caught up with Kelly Neill at Aerona the day after she got back from the BDIA expo. …
Work loose to lose the bottlenecks
When someone came in to help our sales and marketing people improve their project management skills, I eavesdropped. …
Extreme ways to play the long game
Humans don’t always act in their best interests when it comes to money because our minds are full of bugs. …
The security-growth dichotomy
You need security — physical, emotional and financial security — but too much snuffs out your growth. …
Discover how Charlie transformed his NHS practice
Charlie is not just happy because there is more money in his pocket, but because he took a chance and worked hard with Hive and it paid off. …
Bottom line: what is the point of building your brand?
Brand building would look different in your dental practice because you are customer facing rather than B2B. …
Let go, and let your people take a punt
Bookkeeping is now cloud based and user friendly, so if you have a staff member who is keen to progress I can train them to use it. …
The law of unintended consequences
When you’re running a business like a typical dentist, in the directional mode of “do this, then that”, what happens? …
Dear lonely, risk averse perfection seekers
The reasons why speed matters to your dentistry business …
Is this the start of the facial aesthetics explosion?
The cosmetic procedures market has grown fivefold in five years. …
