How to lose serious money with poor decisions
On more than one occasion I have seen business owners do another version of this. …
Hate sales? You’re already selling. All the time
In a dental practice anyone who answers the phone is selling. …
What does “improve financial performance” actually mean?
All of our individual services are available separately, and we are happy to team up with other suppliers when we are asked to. …
Our patients become more valuable when…
How do you normally measure patient value? By how much they pay you in fees per year, right? …
How will driverless cars affect your goodwill value?
Elon Musk says we’ll be sleeping in driverless cars in two years. I’m looking forward to working in the car when I am on the road, as long as I have better wi-fi than First Great Western. …
Create more value in less time for the good life
Quite unusually for an accountancy team we discarded the timesheet. …
You still see grocery stores, albeit just very good ones
The idea of being in a customer satisfying process rather than a treatment delivery process is an uncomfortable one for most principals. …
You can’t always get what you want
It’s impossible to get something good at an impossibly cheap price. We know this, but we forget it, so we have sayings to remind us, like “buy cheap buy twice”. …
How do you manage your reputation?
In practices using our software we have seen numbers like 10 more Google reviews a month, six more Facebook reviews and 16 more NHS reviews. …
The case for avoidance
If you have ever put off doing what you know you must until it’s forced on you, and you then regretted your inaction, join the club. …
‘If something is bothering you, sleep on it.’ Tips from a trailblazer
Five years ago well established private practices were losing people to NHS dentistry because of the financial crisis. …
We all know how to lose weight, even if we don’t admit it
The reality of running a successful dental practice is not down to the software, products or gimmicks you employ. …
Change before you have to
Last year I wrote about the Hive matrix, our way of grasping where you are in terms of the clinical hours you put in versus your profit. …
3 reasons you’re a bad decision maker
Choices. Decisions. They’re a big part of what it means to grow up, to take responsibility. …
How do you know what a dental practice is really worth?
Not so long ago pubs were seen as a safe investment. …
If you can’t say something nice, don’t say anything at all
That might seem like a good thing, yet I can’t shake the feeling that it’s conspired to create an epidemic of mediocrity or, more truthfully, manure. …
How not to lose to HMRC
Quietly, without announcement, HMRC changed its charter in early 2016 to give itself more flexibility and latitude. …
