Risk comes from not knowing what you are doing
As the American business magnate Warren Buffett once said, risk comes from not knowing what you are doing. …
Fix on the big picture, not fixations
Everything you invest in — your business as a whole, and its constituent parts like the infrastructure and the equipment — must be deployed properly to avoid needless costs. …
Five ways to improve your patient journey
Look around and you’ll see there aren’t many dental practices with a really good patient journey. …
How much property is too much?
Since Phil and Kirsty appeared on our screens 15 years ago it’s become even more culturally mainstream to want to put spare cash into bricks and mortar, above all else. …
How to scrimp on your marketing
Like any business, dental practices do need to invest in marketing for growth and survival, and marketing is a process that’s simple to conceive but hard to implement. …
A tip from the fox hunting debate
The ban was therefore right no matter the evidence presented or the perspective of analysis, which immediately struck me as worrying. …
How does your practice growth compare to your peers?
Among our clients in private practice the average revenue growth last year was 13%. …
Why you shouldn’t write content for your new website
If you’re thinking “a few typos never hurt anyone” I’m afraid you’re mistaken. …
How to lose serious money with poor decisions
On more than one occasion I have seen business owners do another version of this. …
Hate sales? You’re already selling. All the time
In a dental practice anyone who answers the phone is selling. …
What does “improve financial performance” actually mean?
All of our individual services are available separately, and we are happy to team up with other suppliers when we are asked to. …
Our patients become more valuable when…
How do you normally measure patient value? By how much they pay you in fees per year, right? …
How will driverless cars affect your goodwill value?
Elon Musk says we’ll be sleeping in driverless cars in two years. I’m looking forward to working in the car when I am on the road, as long as I have better wi-fi than First Great Western. …
Create more value in less time for the good life
Quite unusually for an accountancy team we discarded the timesheet. …
You still see grocery stores, albeit just very good ones
The idea of being in a customer satisfying process rather than a treatment delivery process is an uncomfortable one for most principals. …
You can’t always get what you want
It’s impossible to get something good at an impossibly cheap price. We know this, but we forget it, so we have sayings to remind us, like “buy cheap buy twice”. …
How do you manage your reputation?
In practices using our software we have seen numbers like 10 more Google reviews a month, six more Facebook reviews and 16 more NHS reviews. …
